Shipping policy
Based in New Zealand, Techexpress sends to
New Zealand, Australia, Belgium, Canada, France, Germany, Sweden, United Kingdom, United States
Shipping fees...
| New Zealand | $5.99 |
| Australia | $11.79 |
| Belgium | $19.99 |
| Canada | $22.89 |
| France | $23.29 |
| Germany | $23.99 |
| Sweden | $23.09 |
| United Kingdom | $26.09 |
| United States | $24.59 |
Prices are in NZ dollars and include GST and rural delivery services.
With our flat-rate shipping service, you can order as much as you require and have delivered, for one, simple fee regardless of the shape, size or weight of your order.
We deliver to Businesses, Homes, Parcel pods, Post office boxes, Private bags, Schools, Remote and Rural addresses.
Hints and Tips for fast, efficient delivery:
- Ensure that your delivery address includes your full name, telephone number and company name if applicable.
- Incomplete or incorrect delivery addresses may result in delays. Check your delivery address at NZ Post.
- Address to a workplace, friend, relative or neighbour that you know will be home to enable delivery on the first attempt. Deliveries to businesses very rarely can't be made on the first attempt.
- Consider addressing your delivery 'Care-of' a courier depot for collection at your convenience.
- Complete an Authority to Leave with the courier company so that your delivery will not require a signature and may be left at an unattended location. Please note that we are unable to accept responsibility for lost or damaged purchases where an Authority to Leave agreement exists.
Frequently asked shipping questions:
Q Can I pick up? We do not offer a pickup or collection service.
Q Can you send to a PO Box? We deliver to PO Box addresses.
Q What courier company do you use? We use NZ Post couriers.
Q Can you drop-off? We do not offer a drop off service. We use a professional carrier service.
Q Can I pay extra money for faster shipping and delivery? No, we do not offer a courier upgrade service.
Q Can I arrange for my courier to collect from you? No, we are unable to accept a fourth-party freight forwarder.
Q Do you have these in stock in New Zealand? Yes. All items are stocked here in New Zealand and ready for immediate dispatch.
Q How do I track my purchase? Your dispatch confirmation email will include a tracking link and tracking number. Contact us for help.
Q My delivery is delayed, can I get a refund? We offer the choice of a refund or reship once the carrier has completed a delivery investigation.
Q I think my purchase is lost. What do I do? Contact us. We will launch an investigation. Once the carrier has investigated we offer the option of a refund or reship.
Q Do you offer a same day courier service? We are unable to offer a same-day courier service. If urgent, we can prioritise your purchase. Our carrier has a next working day delivery target. Rural can take a little longer.
Q Can you guarantee delivery times? While we aim to deliver as quickly as is possible, we are unable to guarantee the service or delivery times of a carrier. Our carrier has a next working day delivery target. Rural can take a little longer.
Q Can you deliver on a Saturday? We are unable to offer a Saturday morning courier service. Consider addressing your purchase 'C/- XYZ Courier Company Depot' for a possible Saturday morning collection. We are unable to guarantee the service or delivery times of a carrier.
Q How long will delivery take? or How long will my purchase take to arrive? Our couriers have a next working day delivery target within New Zealand and 3~10 working days within Australia. Rural can take a little longer. Tracking details are emailed once your purchase is carefully packed and scanned.
Q I have used the wrong delivery address. What do I do? Contact us. In many cases, we can redirect your purchase or arrange for a courier depot collection if delivery has not been made. If delivery has been made to the wrong delivery address we recommend immediately notifying the occupants of the wrong delivery address that you are expecting a parcel.
Q Can I send a prepaid courier bag, courier ticket, envelope or mailer bag for my purchase? We accept the responsibility for delivery, insurances and tracking. Due to this, we do not offer a service where customers supply prepaid courier bags, courier tickets, envelopes, mailer bags or arrange for a third-party carrier to collect purchases from the Techexpress Distribution Centre.
Q The courier was unable to deliver. What do I do? In some cases, the courier is unable to complete delivery on the first attempt as no-one is available to accept delivery or the courier feels that leaving your parcel is not safe. Where the courier is unable to complete delivery, a calling card is left to arrange Depot collection, Re-delivery or Re-direction to an alternative address.
Q My purchase arrived damaged. What do I do? If your purchase arrives damaged please Contact us for immediate help. Retain all packaging, including the bubble wrap, box or satchel. Take several clear photographs of the damage and packaging. We will launch an investigation which may include the courier company collecting the purchase. Once the courier company has investigated we will offer the option of a refund or reship.
Q Do you have these in stock in New Zealand? Yes. All items are stocked here in New Zealand and ready for immediate dispatch.
Q How do I track my purchase? Your dispatch confirmation email will include a tracking link and tracking number. Contact us for help.
Q My delivery is delayed, can I get a refund? We offer the choice of a refund or reship once the carrier has completed a delivery investigation.
Q I think my purchase is lost. What do I do? Contact us. We will launch an investigation. Once the carrier has investigated we offer the option of a refund or reship.
Q Do you offer a same day courier service? We are unable to offer a same-day courier service. If urgent, we can prioritise your purchase. Our carrier has a next working day delivery target. Rural can take a little longer.
Q Can you guarantee delivery times? While we aim to deliver as quickly as is possible, we are unable to guarantee the service or delivery times of a carrier. Our carrier has a next working day delivery target. Rural can take a little longer.
Q Can you deliver on a Saturday? We are unable to offer a Saturday morning courier service. Consider addressing your purchase 'C/- XYZ Courier Company Depot' for a possible Saturday morning collection. We are unable to guarantee the service or delivery times of a carrier.
Q How long will delivery take? or How long will my purchase take to arrive? Our couriers have a next working day delivery target within New Zealand and 3~10 working days within Australia. Rural can take a little longer. Tracking details are emailed once your purchase is carefully packed and scanned.
Q I have used the wrong delivery address. What do I do? Contact us. In many cases, we can redirect your purchase or arrange for a courier depot collection if delivery has not been made. If delivery has been made to the wrong delivery address we recommend immediately notifying the occupants of the wrong delivery address that you are expecting a parcel.
Q Can I send a prepaid courier bag, courier ticket, envelope or mailer bag for my purchase? We accept the responsibility for delivery, insurances and tracking. Due to this, we do not offer a service where customers supply prepaid courier bags, courier tickets, envelopes, mailer bags or arrange for a third-party carrier to collect purchases from the Techexpress Distribution Centre.
Q The courier was unable to deliver. What do I do? In some cases, the courier is unable to complete delivery on the first attempt as no-one is available to accept delivery or the courier feels that leaving your parcel is not safe. Where the courier is unable to complete delivery, a calling card is left to arrange Depot collection, Re-delivery or Re-direction to an alternative address.
Q My purchase arrived damaged. What do I do? If your purchase arrives damaged please Contact us for immediate help. Retain all packaging, including the bubble wrap, box or satchel. Take several clear photographs of the damage and packaging. We will launch an investigation which may include the courier company collecting the purchase. Once the courier company has investigated we will offer the option of a refund or reship.
Do you have a question? Ask us. We welcome and answer all questions.
Shipping terms of service:
- We reserve the right to choose the carrier.
- The full shipping fee must be paid prior to the dispatch of your purchase.
- We are unable to issue a replacement or refund until the carrier has had the opportunity to complete an investigation.
- We can't adhere to requests that risk delivery. i.e. ‘leave without signature’, ‘leave at back door or front porch’, ‘leave in mailbox or letterbox’.
- The Buyer must inspect the goods at the time of delivery and report any damages, faults, incorrect or missing goods via email within 72 hours.
- It is the Buyers responsibility to ensure that someone is available to accept delivery or that an authority to leave agreement exists with the carrier.
- We accept no responsibility for direct or indirect losses due to delivery delays. We are unable to guarantee the service or delivery times of a carrier.
- Please notify us via email if your order is not received within 5 to 7 working days of dispatch. We accept no liability for non-delivery of goods after a period of greater than thirty (30) days of dispatch.
- Delivery is considered complete when the carrier confirms that the GPS coordinates align with the delivery address. We accept no liability for non-delivery when GPS coordinates align with the delivery address.
- We may pass on your information to aid in the delivery of your purchase, to the carrier. This information may include, Your name, address, email address, telephone number, description and value of your purchase.
- The Buyer will allow the Carrier to complete delivery. The Buyer will provide the Carrier all fair and reasonable assistance to facilitate delivery. It is the Buyer's responsibility to respond to calling cards and liaise with the Carrier when a delivery attempt is unsuccessful. Techexpress shall not be liable for any losses where the Buyer inhibits delivery by way of non-communication, redirection, or abandonment.