Returns and Refunds

We want you to feel good about your choice to use Techexpress.

If you change your mind or are not satisfied with your purchase, return it for exchange or refund under our Returns and Refunds policy as described below.

To return an item, simply contact us.

Return costs: If goods are faulty or not as described, we refund fair and reasonable return costs. Returns under our 'change of mind' policy are the responsibility of the Buyer. If you're not sure, please contact us for help. 

Damaged goods: If your order was damaged in shipping, please contact us for help. Please save the packaging and take several clear photos of the damage.

Incorrect goods: If you received the wrong product, please take photographs of the received product(s) and contact us for help.

Problems with goods: If you're having any trouble with your product, please contact us for help.

Refund methods: For your security, refunds are issued via the same payment method used for the original purchase.

Your refund is issued after we receive your return at the supplied returns address.

For bank transfer refunds, we require your account holder name, bank name and bank account number.

Return status: We will send you an email to the email address provided with the original order to confirm that your return has been received.

Frequently asked returns questions:

Q How are refunds issued? Refunds are issued via the same payment method used for the original purchase.

Q Do I need to send a return cost receipt? While we typically do not require a receipt, we recommend keeping it in a safe place for your records.

Q How long will it take for my return to be processed? We confirm by email when returns are received and aim to have refunds issued the same day as receipt of return.

Q Have you received my returned items? We confirm by email when returns are received. We recommend that you return your items using a tracked return service to ensure safe delivery as we are not liable for the loss or damage of an item being returned.

Q Can I return an item for an exchange instead of a refund? We do not offer an exchange service. If you would like a different item, please return the product to us and place a new order. This helps to ensure that you receive the exact item and quantity desired without delay.

Q Can you send a prepaid courier bag for my return? We, unfortunately, do not offer this service. Returns are the Buyers responsibility. We are unable to provide courier services or send prepaid courier bags. When purchases are faulty or not as described, we refund fair and reasonable return costs.

Q Who pays for return shipping? When goods are faulty or not as described, we refund fair and reasonable return costs. Under our 'change of mind returns' policy, goods may be returned within 14 days of receipt, in a complete, original, resalable condition for a refund of the purchase price. Return costs are the Buyer's responsibility.

Returns terms and conditions:

1. Returns are only accepted if the goods are returned in the same condition they were sent.

2. It is the Buyers responsibility to ensure that goods are returned safely to the supplied return address.

3. Returns are the Buyers responsibility. We are unable to provide courier services or prepaid courier bags.

4. We recommend using a tracked return service as we accept no responsibility for lost or damaged returns.

5. Purchases must be returned as complete, with all original accessories, manuals, bags, cartons, boxes and packing materials.

6. We accept no liability for costs or losses associated with products that are faulty or not as described, beyond what you paid to us.

7. Any redirection via the carrier to the returns address will be deemed a 'change of mind' return and is not eligible for a shipping fee refund.

8. Where goods returned as faulty are tested as non-faulty, and the Buyer requests a return, we may charge a shipping fee to cover the cost of returning the goods.

9. The Buyer must inspect the goods at the time of delivery and report any damages, faults, incorrect or missing goods via email to Techexpress within 72 hours.

10. We are not familiar with your environment, hardware, software or technical requirements and offer no Compatibility or Suitability guarantee. It is the Buyers responsibility to ensure that goods are suitable and compatible with the Buyers environment, hardware, software or technical requirements.

The complete Techxpress NZ terms of service is available at www.techexpress.co.nz/terms